Never lose track of a job again
From intake to completion, every job lives in one place. Every detail, every update, every team member connected.
- Create tickets with auto-incrementing IDs, customer + device linkage, and assigned technician in under 60 seconds
- Track every job through customizable status stages with color-coded visual indicators
- Attach before-and-after photos, videos, and digital signatures directly to each ticket
- Schedule automatically; setting a service time instantly creates a calendar event
- Connect jobs to invoices, quotes, and service reports with one tap. No duplicate data entry.
- Assign jobs to stations (bays, desks, or rooms) and track occupancy at a glance, so you always know where work is happening
- Flag repairs as warranty jobs and link them back to the original covered ticket
- Message your team on a per-job thread with a live unread count badge
- Change a job's status or reassign its technician inline from the list, without opening the ticket
- Open one-tap Google Maps navigation to an off-site job's service address
Frequently asked questions
Can I customize the job statuses to match my workflow?
Absolutely. Create unlimited custom statuses with your own names and colors. Whether you need 'Waiting for Parts,' 'Customer Approved,' or 'Quality Check'. Your workflow, your language.
Does it work for mobile/field service?
Yes. Servicebay supports three location types: in-store (customers come to you), off-site (you go to the customer), and remote. Each type is color-coded on the calendar for visual clarity.
Can I track which station or bay a job is being worked at?
Yes. Set up your stations (bays, desks, or rooms), give each one a capacity, then assign jobs to them. The occupancy view shows at a glance which stations are free, in use, or full, so sending the next job to an open spot takes seconds.