Fix sync or data-not-updating issues
Servicebay needs an internet connection to save and load your data, and it works on mobile, desktop, and the web app. If something looks out of date or a change hasn't gone through, work through these checks in order.
Check your internet connection
If you see "You appear to be offline. Please check your internet connection and try again," check that your device has Wi-Fi or mobile data turned on and a solid signal.
Give it a moment and try again
Once you're back online, repeat the action that failed. Servicebay typically just needs a working connection to save and sync your change: there's no manual "sync" button to press.
Close and reopen the app
If data still looks out of date once you're back online, fully close Servicebay (not just switch away from it) and reopen it to force a fresh load of your data.
Check the same job or invoice on another device
If you use Servicebay on more than one device, confirm the change is really missing rather than just not refreshed. Open the same record on another phone, tablet, or the web app.
Sign out and back in
If things still seem stuck, sign out from the account menu and sign back in to re-establish your connection to your organisation's data.
Update the app
Make sure you're on the latest version of Servicebay. Update from the App Store or Google Play on mobile, through your update mechanism of choice on Windows, macOS, or Linux, or by refreshing the web app. Older versions can behave unpredictably.
Still stuck?
If none of this fixes it, contact Servicebay support with details of what changed, on which device, and roughly when it happened. That helps track down what went wrong.